Privacy Policy

Michael Felix believes in the privacy of it's customers. Your information will only be used to process orders. We do not share or sell any information to outside parties.

Warranty

Our warranty shall extend only to the original purchaser and is not transferable. Corporate or contract purchases, floor samples or any use of the furniture for the general public is not covered by this warranty.

The warranty does not apply to any damage after sale to original purchaser resulting from improper use. Contact with sharp or rough objects, or substances other than those recommended for cleaning invalidates any and all portions of this warranty. Failure to follow the conditions listed in the care section of our warranty limits coverage.

Any item not specifically mentioned/covered in our warranty has a one (1) year warranty from the date of sale.

LEATHER: 5 YEAR WARRANTY

Leather has natural characteristics that add to its natural beauty and in no way to be considered defective. Variations in shade, texture and natural markings caused by abrasions during the life of the animal are not considered defects, but are all qualities of fine leather. These characteristics enhance the individuality of each piece and ensure that you are purchasing a quality leather product.

To preserve the natural beauty of your furniture, avoid chemicals, direct and indirect sunlight and strong lighting as they will damage and fade leather, which is not covered under this warranty.

Our leather is warranted against the following, as long as you adhere to the care instructions listed in this warranty: - There will be no transfer of color. - The leather will not become hard except under extreme climate conditions. - The leather will not tear under normal use.

The leather portion of our warranty is valid only if our cleaning method is followed. All leather is tested by the tannery to determine whether or not the leather has been treated or is defective. Failure to follow this procedure voids any claim, and determination of this rests with the leather supplier.

FABRIC

The manufacturers of upholstery fabrics do not guarantee and will not assume responsibility for any fabric’s color fastness, wearing qualities, or dyelot variations. Michael Felix therefore makes no warranties, expressed or implied, regarding its fabrics. We do not cover application of a soil resistant treatment. There are certain characteristics that make a fabric unique, such as color variation, slubs, natural fabrics and strié designs. These characteristics are not considered fabric defect. COM fabric is not covered under our warranty.

FRAME CONSTRUCTION: LIMITED LIFETIME WARRANTY

Our frames have been carefully kiln-dried, milled and processed to remove defects which could cause structural weakness. Each corner is greatly reinforced, resulting in a frame with inherent strength. Michael Felix warrants against defects in material workmanship for the life of the product under normal use.

SINUOUS SPRING CONSTRUCTION: LIMITED LIFETIME WARRANTY

Michael Felix utilizes the finest product-compatible Sinuous Spring construction available to the furniture industry. This results in excellent seating suspension and the proper up and down spring action that provides the finest seating alignment and comfort. Michael Felix warrants this construction against defects in materials and workmanship for the life of the product under normal use.

CUSHION CONSTRUCTION: 5 YEAR WARRANTY

Michael Felix Foam Cushions are constructed with heavy-density, high-support, high-resilience polyurethane foam center with a layer of a low-density, high-resilience polyurethane foam pad laminated to the top and front. All foam will soften as a result of normal use and should not be considered a defect.

Down and Feather cushions are produced utilizing a high-density high-resilience polyurethane foam center core with a polyester fiber pad laminated to the top, front and bottom providing a crowning effect to the seat. The envelope is filled with a blend of 50% down and feathers and 50% polyester fiber.

Returns and Exchanges

WARRANTY CLAIMS

Michael Felix strives to produce the highest quality product and provides this warranty to the original purchaser. If by chance a warranty claim must be made, please email customerservice@michaelfelix.com or call (323) 524-8797. 

Michael Felix's liability under this warranty is limited to repairing or replacing at Michael Felix’s option any part or parts of the product found to be defective in material or workmanship. Michael Felix in its sole discretion will determine the cause and nature of any defect, the necessity and manner of repair or replacement, and all other matters pertaining to the condition of the furniture. Repair, if required, may take up to 120 days to complete. 

If the furniture must be cleaned prior to returning and the cost of packing and shipping to and from our facility are not covered by this warranty.

SHIPPING DAMAGE

Michael Felix carefully packages each product to ensure safe delivery. Furniture items must be carefully inspected BEFORE you sign for the delivery. All packaging and materials must be saved in order for inspection and return to Michael Felix. Claims against items damaged by shipping must be made within 48 Hours by emailing customerservice@michaelfelix.com or by calling (323) 524-8797

RETURNS AND EXCHANGES

If you would like to return or exchange an item for reasons other than damage, please email customerservice@michaelfelix.com or call (323) 524-8797. The product must be in original condition with all tags and shipping materials and no longer than 30 days from delivery in order to be eligible. Shipping charges will apply for returns and exchanges.

For any questions please contact info@michaelfelix.com.