Shipping policy

Made to Order and Custom Items

Items that are made to order are non refundable after 7 business days of placing the order and not returnable. Cancellations after 7 business days will incur a 50% restocking fee. Once delivered, made to order and custom order returns or exchanges due to customer preference or any other reason cannot be accepted. Exchanges are only allowed in the event that the received item is incorrect or defective.

Michael Felix is not required to offer you a refund and may instead elect to offer you a credit or refuse the return if the item is not in new and unused condition.

Acceptance of orders is based on the express condition that buyer agrees to all of the terms and conditions contained herein.

In Stock Items

Once delivered, in stock purchased items for returns or exchanges due to customer preference or any other reason will incur a 25% restocking fee with the buyer responsible for return shipping. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges are only allowed in the event that the received item is incorrect or defective.

Website

We attempt to be as accurate as possible in the description of the items. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the items on the Website are for illustrative purposes only. Althou